Targeted Case Management

The service has an unhelpful name. Here is what it actually is: a person whose job is to help you get what you are entitled to, and to keep it from falling apart every time it passes between two agencies that do not talk to each other.

What a case manager actually does

Not therapy. Not medication. Practical work, on your side of the table.

• Works out what you qualify for and helps you apply — Medicaid, disability benefits, food assistance
• Finds housing and community resources, and helps with the paperwork they require
• Coordinates between your providers so the same information does not have to be re-explained
• Follows up after a hospital stay, which is the point where care most often breaks down
• Helps with school-related supports for a child, including meetings you would rather not attend alone
• Chases the things that need chasing

If you have ever been told to “just call and ask”, and found that the number goes to a queue that disconnects, this is the service for that.

Who qualifies

Mental-health targeted case management in Florida is a Medicaid service for people who meet specific criteria — broadly, adults with a serious mental illness and children with a serious emotional disturbance.

Eligibility rules are genuinely complicated, and reading them is not your job. Call us and we will tell you whether you are likely to qualify, and what to do if you are not.

What working with us looks like

You will have a named case manager, not a queue. They will meet you, work out what is most urgent, and agree a plan with you — not for you.

From there the work is ordinary and specific: forms, phone calls, appointments, follow-ups. Progress is often unglamorous. Getting a benefit reinstated or a housing application unstuck is a real outcome even though it does not sound like one.

Our team works in English and Spanish.

Frequently asked questions

Is this therapy?

No. A case manager helps with the practical and administrative side of getting care and support. Many people have both — a therapist and a case manager — and the two work alongside each other.

Do I need Medicaid to get case management?

Targeted case management is a Medicaid-funded service, so eligibility is generally tied to Medicaid. If you are not enrolled, or are not sure whether you still are, that is one of the things a case manager can help you sort out — ask us.

Can you help with something that is not on the list?

Often, yes. The list above is what comes up most, not a limit. If it relates to getting or keeping care, benefits, or housing, it is worth asking.

Do you work with families and caregivers?

Yes — particularly for children and adolescents, where most of the practical work involves parents, schools and providers together.

Do you offer this in Spanish?

Yes. Our team works in English and Spanish.

How do I start?

Call (786) 418-9790 or send us a message. The first conversation is about working out what you need and whether this is the right service — there is nothing to prepare.